Privacy Policy
Effective Date: 4th August 2025
At Ahh Maa, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you interact with our website, place an order, or contact our team.
1. Collection of Personal Information
We collect personal information that you provide directly when creating an account, placing an order, subscribing to our mailing list, participating in surveys or promotions, or contacting our customer support. This may include your full name, email address, phone number, billing and delivery address, payment details, and order history. We may also collect information automatically through cookies and analytics tools, such as your IP address, device type, browser type, and on-site behavior, to help improve your user experience.
2. How We Use Your Information
We use your personal information to fulfil your orders, manage your account, provide customer support, and communicate important updates such as order confirmations, delivery tracking, or changes to our services. Your information may also be used for internal analytics, service improvement, and to send you marketing emails or special offers, only if you have opted in to receive them. You can unsubscribe at any time.
3. Sharing of Information
We do not sell or rent your personal data. Your information may be shared with third-party providers that help us deliver our service (such as payment gateways, marketing platforms, or logistics tools), but only to the extent necessary to perform those functions. All service providers are required to comply with data protection laws and maintain strict confidentiality. We may also disclose personal information if required by law or if necessary to protect our legal rights.
4. Data Storage & Security
Your data is stored securely in electronic systems that are protected by firewalls, encryption, and access controls. We take reasonable steps to prevent unauthorized access, misuse, or loss of your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, but this may affect how our website functions.
6. Your Rights & Access
You may request access to, correction of, or deletion of your personal information held by us at any time by contacting info@ahhmaa.com.au. We will respond within a reasonable time frame and may need to verify your identity before processing your request.
7. Marketing Communications
If you opt in to receive marketing emails, we may send you updates, promotions, or newsletters. You may unsubscribe at any time using the “unsubscribe” link in any email or by contacting us directly. Even if you opt out of marketing, you will still receive transactional messages relating to your orders and account.
8. User-Generated Content
If you tag us or share content featuring Ahh Maa products (such as photos, reviews, or videos), you grant us the right to repost or feature this content on our website or social media channels, with appropriate credit.
9. Changes to This Policy
Ahh Maa reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with the updated effective date. We encourage you to review this policy periodically to stay informed.
10. Contact Us
If you have any questions, concerns, or requests regarding your privacy or personal information, please contact us at:
Email: info@ahhmaa.com.au
Phone: +613 8202 5110
Business Name: Ahh-Maa
Governing Law: Victoria, Australia