Delivery & Shipping Policy
Ahh Maa delivers fresh meal kits that are kept cool with ice packs straight to your door across Metro Melbourne. We take pride in providing reliable, flexible delivery with real-time tracking so your meals arrive safe and on time.
Delivery Days & Time Slots
Deliveries are available Monday to Friday, with time slots based on your postcode. Orders must be confirmed by Thursday 11:59pm (AEST) to be eligible for delivery the following week.
Your order will be dispatched and delivered on your selected day and time slot.
Delivery Area
We currently deliver to Metro Melbourne. We do not deliver to PO Boxes or rural areas at this time. Expansion to additional suburbs and regions is coming soon!
Tracking & Notifications
Once your order is dispatched, you’ll receive live GPS tracking and real-time delivery updates. Notifications are sent via SMS and email once the parcel has been successfully delivered to the intended recipient.
In-House Delivery Team
All deliveries are fulfilled by our friendly and trained Ahh Maa in-house drivers, ensuring your meal kits are handled with care and delivered fresh.
Delivery Notes – Help Us Deliver Smoothly
At checkout, you’ll have the option to leave Delivery Notes—we highly recommend using this to:
- Provide gate codes or security access instructions
- Apartment mailroom or drop off locations
- Let us know about pets on the property
- Tell us your preferred drop-off spot (e.g. “Leave behind the side gate”)
- Share any special directions to help our driver find you easily
These notes help us make your delivery as seamless and safe as possible, especially if you’re not home.
Delivery Instructions & Authority to Leave (ATL)
During checkout, you’ll be asked to select whether we can leave your delivery unattended:
- If you select “Yes”: Your order will be left in the location you specify. Please ensure the area is safe, secure, and shaded. Use the Delivery Notes at checkout to help us find the best location.
Ahh Maa is not responsible for any loss, theft, or damage once the delivery is made.
If you select “No”: Someone must be present to accept the delivery. If no one is available and Authority to Leave was not provided, your box will be returned to our warehouse. Due to the perishable nature of our meal kits, we are unable to offer redelivery or refunds for missed deliveries. However, you may arrange to collect your order within 2 days from our Croydon South warehouse by emailing our team at info@ahhmaa.com.au
Packaging & Freshness
All Ahh Maa Boxes are sealed and packed securely to maintain freshness during transit. We pack all chilled items with insulation and ice packs to keep your items chilled during delivery, so everything stays fresh until it reaches your doorstep. Our packaging is tested to maintain safe temperatures for up to 24 hours from dispatch.
To ensure freshness, we recommend refrigerating your ingredients as soon as possible after your box arrives.
Weather & Unexpected Delays
We monitor weather conditions closely and always aim to deliver within your selected window. In rare cases of severe weather or unforeseen delays, we will contact you with updates and next steps.
If you have any questions about delivery or need assistance, feel free to contact our team info@ahhmaa.com.au we’re here to help!