Privacy Policy

Effective Date: April 17, 2026.

At Ahh Maa, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you interact with our website, place an order, or contact our team.

1. ABOUT THIS PRIVACY POLICY

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you interact with Ahh Maa through our website, products, services, and other online and offline experiences.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at info@ahhmaa.com.au.

2. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect personal information that you provide directly to us, including when you place an order, create an account, subscribe to our marketing communications, or otherwise interact with Ahh Maa.

Contact information.
If you sign up to receive our newsletter, emails, or SMS/text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you. This may include your mobile phone number and your communication and consent preferences.

Payment and order information.
When you place an order with Ahh Maa, we collect information necessary to process and fulfil your order, such as your name, delivery address, contact details, and order history. Payment details (such as credit card or bank information) are collected and processed by a third party payment provider and are not stored by us.

Survey information.
You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features offered by Ahh Maa.

 

Communications information.
We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service team, or when you call us or send emails or text messages. This may include information about how you contacted us, your marketing preferences, and other information that you choose to share.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we collect for the following reasons:

  • To send you our newsletter, SMS messages, or other information or marketing about Ahh Maa that we believe may be of interest to you.
  • To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
  • To provide you with information about Ahh Maa that you request from us or which we feel may interest you.
  • To process and fulfil your orders, including delivery and customer support.
  • To monitor and analyze trends, usage and activities in connection with Ahh Maa and to improve our offerings.
  • To facilitate contests, promotions, and rewards.
  • To detect, investigate and prevent fraudulent transactions and other illegal activities and to protect the rights and property of Ahh Maa and our customers.
  • To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

 

We may also use your personal information to fulfill our obligations as set out by applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.

4. WHAT IS OUR LEGAL BASIS FOR PROCESSING

In certain countries we are required to have a legal basis for collecting and using your personal information. Our legal basis will depend on the personal information concerned and the specific context in which we collect it.

We will normally collect personal information from you only where:

  • we have your consent to do so,
  • where we need your information to perform a contract with you, or
  • where the processing is in our legitimate interests and not overridden by your fundamental rights.

 

In some cases, we may also have a legal obligation to collect personal information from you.

5. HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information in the following ways:

  • With vendors, consultants, and other service providers who process your personal information on our behalf, including providers that assist us with data analytics, marketing (including email and SMS communications), and financial services.
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

 

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement.

6. YOUR MARKETING CHOICES

When you sign up for a promotion, subscribe to receive our newsletter, or opt in to receive marketing communications (including SMS/text messages), we may use your personal information to send you updates, promotions, and offers related to Ahh Maa.

SMS Marketing:
If you opt in to receive SMS communications from us, you agree to receive recurring automated marketing and transactional text messages (such as order updates, reminders, and promotional offers) to the mobile number provided. Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier.

You can opt out of SMS marketing at any time by replying STOP to any message or by contacting us at info@ahhmaa.com.au. After opting out, you may receive a final confirmation message.

We will not share your mobile number with third parties for their own marketing purposes without your consent.

We will only send SMS marketing messages where you have provided your express consent or where otherwise permitted by applicable law.

You may unsubscribe from email marketing through a link we include in our messages. You can also request to stop receiving marketing communications at any time by contacting us.

7. RETENTION OF YOUR DATA AND DELETION

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

We consider:

  • the nature and sensitivity of the data
  • potential risks of misuse
  • why we need it
  • legal requirements

 

We may retain personal information where required to comply with legal obligations or defend legal claims.

9. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have rights including:

  • Access, correct, or delete your personal information
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

 

You may also have the right to lodge a complaint with a relevant supervisory authority.

10. User-Generated Content

If you tag us or share content featuring Ahh Maa products (such as photos, reviews, or videos), you grant us the right to repost or feature this content on our website or social media channels, with appropriate credit.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will take appropriate measures to inform you.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or personal information, please contact us at:

Email: info@ahhmaa.com.au

Phone: +613 8202 5940

🎉 Introductory Offer: save up to $1,158!

To welcome all our new customers, we’re celebrating our launch with huge savings on your first 6 deliveries! Save from $70 up to $1,158 off in total!

Enter your email below to receive your exclusive coupon and join the Ahh Maa family. ❤️